Privacy policy

How we protect data collected on our sites

AT Internet, data controller

AT Internet is a data controller concerning data collected on our sites.

For more information about us, please see our legal notice.

 

Our Data Protection Officer at the AT Internet group level is Mr. Nicolas Boudillon.

Our German subsidiary also has a Data Protection Officer, Mr. Max Lydorf.

 

AT Internet Group DPO

Nicolas Boudillon

+33 (0)1 56 54 14 30

dpo(a)atinternet.com

AT Internet Germany DPO

Max Lydorf

+49 (0)89/324927-0

dpo(a)atinternet.com

 

Cookies present on our sites

Different types of cookies

3 different types of cookie are used on our sites:

  • Functional cookies: These cookies enable the site to function in an optimal manner.
  • Our audience measurement cookies: These cookies enable us to measure the audience on our sites (number of visits, number of pages viewed, the activity of visitors on the site and how often they return). For more information, please see the section “Data collected automatically via our audience measurement solution”.
  • Third-party cookies: These cookies are used to improve the interactivity of our sites. For more information, please see the section “Third-party services we may use”.

All these cookies have a set lifetime of 13 months maximum.

 

Consent to cookie placement and the right to withdraw this consent at any time

When you arrive for the first time on one of our sites, a banner is displayed to inform you of our use of cookies. By continuing to browse our site or by clicking “Accept”, you accept our use of cookies.

By clicking the banner’s “Change settings” button, you may select which cookies to allow from our site, or you may refuse all cookies.

You may also manage cookies via your browser settings. Learn more here:

AT Internet’s web analytics cookie is exempt from obtaining consent (learn more here, in French), but should you wish to oppose the processing of your personal navigation data, you can do so on our opt-out page:

 

What we collect, and why

Just as we help companies track and optimise their digital activity, we also take the same analytic approach with our own sites and communications. By measuring activity on our own web and mobile sites, we can better evaluate which types of content and formats are interesting and valuable for our visitors.

 

Our digital properties are the following: our websites https://www.atinternet.com/ and http://www.xiti.com/, and our blog https://blog.atinternet.com, in all their language versions.

 

Data collected automatically via our audience measurement solution

To measure audience on digital properties, we collect different types of information.

  • ID-type information: cookie ID, mobile ID, IP address. After being collected, this data is used for real-time processing in order to generate a visitor ID (hashing is applied on source data) and to calculate geolocation information (which is never more granular than the city- or region-level, depending on the country). The raw data collected is never shown in our interfaces.

 

  • Digital analytics information: data related to Internet users’ navigation:
    • the type of browser used
    • the number of page views
    • the exact navigational path a visitor takes on the site
    • the amount of time spent on a page, or the entire site
    • shopping cart activity (items placed in cart, abandons, etc.)
    • other types of navigational data

 

In light of the definitions provided in article 4 of the General Data Protection Regulation, we consider that all data we collect is “personal data”, and we therefore apply the required considerations and protective measures accordingly.

 

Data explicitly provided by visitors

We collect personal data when our visitors explicitly provide it by entering information on the “Contact us” page or on other sign-up and contact forms on AT Internet’s sites.

This data is used for sales and marketing purposes.

  • If I explicitly provide personal data, for how long is it kept? Personal data that visitors provide via a contact form are only kept for as long as necessary to carry out the function for which the data was collected.

 

  • If I explicitly provide personal data, who can access it? Does AT Internet share this data with other companies? Personal data collected by AT Internet is neither shared nor sold to third parties. The number of AT Internet employees who have access to this data is very limited, and these individuals are fully aware of the extreme confidentiality of this data.

 

Tracking performance of our communications

To measure and optimise the performance of our marketing communications, we track the following statistics on our email newsletters and invitations:

  • open rate
  • clicks
  • unsubscribe rate

Users wishing to unsubscribe from AT Internet’s newsletters can do so via the link at the bottom of each newsletter or by contacting onlinemarketing@atinternet.com.

We may also contact visitors whose data is present in our databases to inform them of AT Internet events, webinars and/or all product information that we judge interesting for them (unless a visitor has unsubscribed from our communications).

 

Third-party services we may use

AT Internet may work with various third parties in order to provide the below services or features to our website visitors. These services, provided by our partners, are meant to make our sites more interactive and enable AT Internet content to be shared on social networks.

 

We suggest our website visitors consult our partners’ privacy policies. By continuing to browse our sites, our visitors accept the use of these third-party services. Should a visitor contest the collection and processing of his or her data by our partners, he or she may block or disable these services using the opt-out links listed below:

 

 

Length of data conservation and storage

For analytics data, we maintain two types of data storage:

  • Storage of raw data: Before it is used in our processing, we store all collected raw data for a duration of 6 months. This raw data is not available in our solution interfaces and is not accessible to customers. Raw data is conserved in log files in case analyses must be regenerated.

 

  • Storage of processed data:
    • Visitor-level processed data is kept for 13 months.
    • Other processed data is kept for 5 years.

In the framework of our digital analytics service, AT Internet stores data via the following service providers:

  • SFR,
  • TDF,
  • Amazon Web Services.

These service providers undertake to store all data within the European Union.

Other data collected for marketing and prospection means are kept for 3 years. This data is collected directly by AT Internet and is stored and processed in the European Union.

 

Your rights as an Internet user

  • Unsubscribe from our newsletter

To do this, simply click on the link at the bottom of each newsletter, or contact us at onlinemarketing@atinternet.com

 

  • The right to access, rectification, erasure and portability

You have the right to access, rectify and erase your personal data collected within the framework of our audience measurement services.

You also have the right to limit processing of your personal data, and the right to portability of your personal data collected within the framework of our audience measurement services.

To exercise these rights, please contact us:

  • via email at dpo(a)atinternet.com
  • or by sending a letter by certified mail to AT Internet at one of the following addresses:

 

For all requests (except Germany):

AT Internet

Attn: Nicolas Boudillon, DPO

85 avenue John Fitzgerald Kennedy

33700 Mérignac

France

If you are in Germany:

AT Internet GmbH

Attn: Max Lydorf, DPO Leonrodstrasse 52-58

80636 Munich

Germany

 

 

  • The right to oppose and withdraw consent

At any time, you may oppose or withdraw your consent to the collection and processing of personal data by AT Internet within the framework of our audience measurement services. To do so, please opt out on this page.

 

You may also manage or delete cookies present on your computer and mobile devices from within your browser(s). For more information please consult the “How can I manage or delete cookies?” section in our FAQ.

 

  • The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, should you consider that the processing of your personal data infringes the GDPR.

 

Contact us

For all questions related to our privacy policy and how we collect, use and protect data, please feel free to contact us at dpo(a)atinternet.com

 

RESOURCES

Get your analytics GDPR-ready

Webinar
GDPR & Digital Analytics : are you ready?

Learn how to fully respect users’ privacy and rights while still making the most of your audience data.

Guide
Digital Analytics & the GDPR: 5 things you must know

Discover the five things of which you must be sure regarding your analytics data and processes.

Further reading
AT INTERNET & THE GDPR: MORE DETAILS FOR LEGAL TEAMS

Get more in-depth information about how AT Internet’s digital analytics solution is GDPR-compliant.

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